Shopping Information
What Shipping Methods Are Available?
UPS.
How Long Will It Take To Get My Package?
Usually takes 2-3 works days for Domestic US. For shipments to China, it may take up to 1-2 weeks.
Do You Ship Internationally?
We ship to the USA and China.
Can I change my shipping address?
Yes, it is ok to change the shipping address before you place your order. If you have placed your order, you may contact our customer service to change the address. But if the order has been shipped, you may be charged for changing the shipping address, and need to contact UPS personally for any changes.
Payment Information
What Payment Methods Are Accepted?
We accept debit and credit card such as Visa/Master/American Express/Discover payments made via PayPal and WeChat.
Orders and Returns
How do I place an Order?
You may place an Order by adding your products to cart. Click on Cart icon and click the Checkout button. And then fill in your payment and shipping information.
Do I need an account to place an order?
No, you may place an order without registering. If you would like to register, please click here.
Who should I to contact if I have any queries?
Please send your inquiries to customer service. You may find our contact information here.
How Can I Cancel Or Change My Order?
You may contact our customer service to cancel or change your order. But if the order has been shipped, you may be charged for the cancellation and need to contact UPS personally for any changes.
How Do I Track My Order?
Please visit the Order Tracking page with your order ID and billing email address to see the status of your order.
How Can I Return a Product?
100% Satisfaction Guarantee: If you are not satisfied with the product you purchased for any reason, please contact us for a return instruction within 30 days for a refund or replacement. Opened or product no longer in “New” condition, may result in a 15% restocking fee, or refusal of return service at NY Bird Nest’s sole discretion. Shipping & Handling costs are not refundable. Return shipping cost will be paid by buyer.